Posted by Dave Lorenzo - Business Coach

One of the best-kept secrets in Business 2.0’s feature here is:

Seek brutally honest feedback from customers.

Always try to view criticism (even if it’s hostile and not at all constructive) as a learning opportunity. It’s valuable information. Sure, some customers may be way off base in a rant against you, but there is usually at least a kernel of truth in their comments. Whatever the intentions of the critic, you can take from their review exactly what you need to improve yourself and your work.

Filed under: Learning
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