Posted by Dave Lorenzo - Business Coach

When helping a customer or coworker, always end the conversation by asking, “What else can I help you with?” Even if you’re pretty sure you’ve solved his problem, let him know that you are ready to go beyond the requirements of your job to provide the best possible value and service. Every customer will appreciate being made to feel that he is worth your time and you are ready to solve his problems. This bit of reassurance fosters trust and repeat business.

Filed under: Customer Service
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