Posted by Dave Lorenzo - Business Coach

During the past couple of weeks we have seen two cases of CEO’s taking responsibility for their companies errors:

Jet Blue CEO David Neeleman went on You Tube, the Today show and everywhere he possibly could to tell passengers that he was sorry for the mistakes his company made on Feb. 14.

Here’s a quote from Jim Davis, CEO of New Balance, in the Boston Globe (from Seth Godin):

Q. What was wrong with New Balance’s approach to apparel?

A It was my fault. We just didn’t do it right. We didn’t have the right people. We tried to be all things to all people and didn’t do anything right.

There are two guys standing up to take the blame when things went wrong. 

I would buy their stuff just because they showed some backbone. 

Filed under: Executive Suite
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